FAQs
Frequently Asked Questions
We’ve made it as easy as possible for our customers to use our service. We do not require our clients to download any additional software, we allow our customers to use the pre-installed software that comes shared in all MAC and Windows operating systems. Upon ordering we will also provide a step by step guide along with detailed pictures explaining the setup process, which takes less than a minute.
We have also created our own custom apps (Windows PC and Android mobile) that allows our customers to simply enter their username and password and be connected within seconds. However, as mentioned above using the software is not required, as it’s available solely for our customer’s convenience.
Upon paying for your order, you will receive an email with your VPN account details, including username and password along with a step-by-step guide explaining the entire setup process which should only take a minute. Dedicated plans require one of our employees to manually setup your account, so delivery time may vary, but the process is usually done within an hour or two, but do keep in mind that some days it can take longer depending on numerous factors. Such as, if our network is currently receiving upgrades by our technicians or if there are several orders pending ahead of yours, it can take longer, since orders are approved in the order they came in. Also, please note that new customers who pay with a credit card may have to go through additional verification, which can cause some delays in your order’s approval time.
Our service is compatible with almost all operating systems and modern mobile devices, such as Linux, MAC, Windows, Android, iPad, iPhone, etc… You can find detailed tutorials and step-by-step picture guides on our website, and if you ever need assistance or have any questions, please feel free to contact our customer support team.
There’s no one answer to this question, as there are a lot of factors that contribute to the internet speed you get while connected to a VPN. One of the primary factors being your distance from the server location you are connected to. For example if you live in New York and connect to one of our servers in New York your internet speed will most likely be quicker than if you connected to one of our servers in the UK.
However, very soon as we add multiple servers in many countries around the world, your internet speed shouldn’t be a problem.
Yes, our service works with most of the major websites that provide such content.
We accept all major credit cards, PayPal and many crypto currencies.
No. Invoices are generated five days before the due date and sent to you in email to remind you of payment.
Upon paying for your order, you will receive an email with your VPN account details, including username and password along with a step-by-step guide explaining the entire setup process which should only take a minute. Dedicated plans require one of our employees to manually setup your account, so delivery time may vary, but the process is usually done within an hour or two, but do keep in mind that some days it can take longer depending on numerous factors. Such as if our network is currently receiving upgrades by our technicians or if there are several orders pending ahead of yours it can take longer, since orders are approved in the order they came in. Also please note that new customers who pay with a credit card may have to go through additional verification, which can cause some delays in your order’s approval time.
Simply login to the client area, then go to the My Services page and click view details near the service you wish to cancel. Then click Request Cancellation and you’re all done.